Effective date: November 13, 2026
Taylor Audio Visual (“Taylor AV,” “we,” “us,” or “our”) provides audio visual production, equipment rental, staging, and live streaming services in the Salt Lake City, Utah area. This Privacy Policy explains what information we collect when you visit taylorav.com (the “Site”) or contact us, how we use it, and the choices you have.
Information we collect
Information you give us. When you use the contact form on our Site, or call, email, or message us, we collect the information you choose to provide, such as:
- Your name
- Email address
- Phone number
- The details of your message, such as event dates, venue, equipment needs, and budget
If you book services or rent equipment from us, we also collect the information needed to quote, invoice, deliver, and support that work, such as your organization name, billing contact, event location, and payment records. Payment card details are handled by our payment processor and are not stored on our Site.
Information collected automatically. When you visit the Site, we and our service providers automatically collect certain technical information, including:
- IP address and approximate location (city or region)
- Browser and device type
- Pages viewed, time spent on pages, and how you arrived at the Site (for example, a search engine or social media link)
We collect this using cookies and similar technologies, described below.
How we use your information
We use the information we collect to:
- Respond to your inquiries and provide quotes
- Plan, deliver, and support the events, rentals, and services you request
- Send invoices, confirmations, and other messages about your booking
- Understand how visitors use the Site so we can improve it
- Protect the Site against spam, fraud, and misuse
- Comply with legal, tax, and accounting obligations, including obligations under public-sector contracts
We do not use your contact form information to send you marketing emails unless you ask us to.
Cookies and analytics
The Site uses Google Analytics, a web analytics service provided by Google LLC, which uses cookies (such as _ga) to collect information about how visitors use the Site. This information is used to produce aggregate reports about Site traffic. Google’s use of this data is governed by the Google Privacy Policy. You can learn how Google uses data from sites that use its services at policies.google.com/technologies/partner-sites, and you can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on.
Most browsers let you block or delete cookies through their settings. If you block cookies, the Site will still work, but our analytics will not record your visit.
How we share your information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
We share information only in these situations:
- Service providers. We use trusted vendors to run our business, such as our website host, email provider (Google Workspace / Gmail, which delivers messages sent through our contact form), analytics provider (Google Analytics), and accounting and payment providers. They may use your information only to provide services to us.
- Event partners. When needed to deliver your event, we may share relevant details (such as contact names, schedules, and load-in information) with the venue, your event planner, or subcontracted crew.
- Legal reasons. We may disclose information if required by law, subpoena, or public records obligations, or to protect the rights, property, or safety of Taylor AV, our clients, or others.
- Business transfers. If our business is sold, merged, or reorganized, information may be transferred as part of that transaction.
Social media
The Site links to our pages on Facebook, Instagram, and YouTube. Those sites are operated by third parties under their own privacy policies. We are not responsible for their practices.
How long we keep information
We keep contact form inquiries and related correspondence for as long as needed to respond and follow up, and client and booking records for as long as needed to provide services and meet tax, accounting, and contract record-keeping requirements. When we no longer need information, we delete it or make it anonymous.
How we protect information
We use reasonable administrative, technical, and physical safeguards to protect the information we collect, including encrypted (HTTPS) connections to the Site. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices and rights
You can ask us to:
- Tell you what personal information we hold about you
- Correct information that is inaccurate
- Delete your information, subject to records we must keep by law
- Stop contacting you
Depending on where you live, you may have additional rights under state privacy laws. To make a request, contact us using the details below. We will respond within a reasonable time and may need to verify your identity first. We will not discriminate against you for exercising your rights.
Children’s privacy
The Site is intended for adults and organizations planning events. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. Significant changes will be noted on the Site.
Contact us
Taylor Audio Visual
Salt Lake City, Utah
Phone: +1 (801) 520-1699
Email: events@taylorav.com
Web: taylorav.com/contact